​The Challenge:

• Underestimated budget allocation and resource constraints.

• Stakeholders revising the solution mid-deployment, requiring adjustments.

• Navigating multiple processes and procedures due to the involvement of multiple vendors.

• A critical shift in the outsourced services provider during the program.

• Adapting to new NBN requirements and the associated learning curve.

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The Solution:

The solution for Dulux Group’s IT Telco Migration involved consolidating their network, mobile, voice, and data services into a single, managed MPLS solution provided by Telstra. The program was structured around three core streams (Mobile, Voice, and Data), and included the following key actions:

1. Core Network and Security: Migrating the gateway and firewall to align with the new Telstra-managed MPLS.

2. Mobile Voice and Data: Transitioning over 600 users from the previous providers.

3. Voice Migration: Shifting ISDN, PSTN, and NBN voice services from Optus to Telstra.

4. WAN Migration: Migrating 89 domestic and international sites from GCX and Telstra networks to the single MPLS.

5. VPN Migration: Handling over 800 VPN users, including employees, suppliers, and business partners.

6. DMZ Migration: Transitioning services to ensure secure and seamless access to Dulux Group’s external services.

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This solution addressed the migration’s complexity by ensuring a coordinated, phased approach to consolidating services under one provider while overcoming multi-vendor challenges.​​

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Our Approach/Process: