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MACQUARIE BANK
PropertyIQ is a cloud-based technology platform designed to enhance real-time decision-making in strata management. By offering advanced insights, improved efficiency, increased profitability, and a higher level of professionalism, it significantly supports the day-to-day operations of strata management professionals.
THE CHALLENGE
The platform was acquired by Macquarie Bank, which recognised its potential to streamline and elevate the strata management process. Following the acquisition, our consultants were deployed to further develop and refine PropertyIQ.
THE SOLUTION
Our team focused on engineering enhancements and quality assurance to stabilise PropertyIQ, ensuring it met Macquarie Bank’s high standards for reliability and efficiency.
We integrated automation for key tasks such as invoice management and payment processing, significantly reducing the manual workload for strata managers.
By streamlining workflows, we enabled strata managers to respond to client requests faster, improving overall customer satisfaction and retention.
Implemented measures to reduce compliance-related issues by 10-15%, helping strata managers avoid costly fines and protect their brand reputation.
We ensured PropertyIQ was equipped with a modern, scalable architecture, allowing it to support long-term growth and adaptability in the evolving strata management industry.
OUR APPROACH/ PROCESS
The team focused on engineering responsibilities and quality assurance, working to stabilise and enhance the platform to meet the high standards expected by Macquarie Bank and its clients. Their efforts ensured that PropertyIQ continued to deliver reliable and effective solutions in the dynamic field of strata management.
KEY RESULT
30%
INCREASED OPERATIONAL EFFICIENCY
20-30% reduction in administrative workload due to the automation of tasks such as invoice management and payment processing.
20%
COST SAVINGS THROUGH PROCESS AUTOMATION
15-20% reduction in operational costs from automating financial management tasks, leading to decreased reliance on manual processes.
25%
ENHANCED CLIENT SATISFACTION
20-25% Faster Response Time to client requests, achieved by streamlining communication and document management, which also boosted client satisfaction and loyalty
15%
IMPROVED COMPLIANCE AND REDUCED RISK
10-15% reduction in compliance-related issues, decreasing the risk of costly fines and protecting the brand's reputation.
